Our actions are focused on our customers.
We thrill our customers. Customers only maintain their loyalty if we go above and beyond what is expected; we want to surprise them and reach the point that they tell their friends about the positive experience they have had with mobilezone or one of its subsidiaries. We treat our customers honestly and fairly, and are open to complaints and suggestions. We keep promises. We do not lecture customers, but rather listen to them. It is our duty to understand exactly what customers would like in order to fulfil their wishes in the best possible way. Discretion when dealing with our customers is our top priority. We protect customer data and treat it confidentially.
We make sure that our customers feel comfortable in our shops, are met with a pleasant shopping environment and that customers with impairments or disabilities can still access our services.